Their customer service is by far the worst that I have ever experienced, it is abysmal.

( Leningrad twitter.com/takebacks, Sat 10 Nov 2007, 17:35, archived)

Have you written them a strongly worded letter
and/or got Nicky Campbell involved?
( Kamikaze Stoat £4.09, Sat 10 Nov 2007, 17:38, archived)