My mum
had the same experience with BT. All she wanted to do was transfer her old phone number to her new house when she moved house. Average phone call times to BT were over an hour and she was shuttled through many departments who asked her for all the same information but never sorted anything out. One day she finally got through to a normal person who knew what they were doing and the whole process took about ten minutes. Most BT monkeys wouldn't know their arse from their elbow.
(bryo, Fri 24 Feb 2012, 19:32, Reply)