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This is a question Call Centres

Dreadful pits of hellish torture for both customer and the people who work there. Press 1 to leave an amusing story, press 2 for us to send you a lunchbox full of turds.

(, Thu 3 Sep 2009, 12:20)
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How to deal with Sky.
This wasn't me, this was my grandfather. He had Sky TV, but got bored with having to pay for hundreds of channels of tripe. So he called them and asked to cancel his account.

This, it turns out, is easier said than done. My grandfather would call up asking to cancel; sometimes they said they'd cancel it but continued to bill him, sometimes they passed him around from department to department. It's as if they couldn't understand why anyone would want to stop paying for Murdoch-brand effluence being pumped into their home, and if they could stall for time long enough to steal another monthly subscription payment from this old-age pensioner, they would.

In the end, he had to fake his own death.

He called them pretending to be his son. "I'm sorry to say my father died recently, and I'm tying up his affairs. Apparently he had a subscription to Sky. Could you cancel this, please?"

They did.

I assume the same works for NTL (or Virgin Media, or whatever's now printed on the junk mail they insist on sending me every few weeks). I don't know a single person who hasn't continued to receive bills after they've left NTL. Perhaps faking your own death is the only way to do it.
(, Thu 3 Sep 2009, 20:37, 1 reply)
Used to work for NTL before it was Virgin Media
A result of which, I would get some money off my tv/interwebs package. Due to the unique way in which their billing worked, instead of getting a % reduction, I simply used to get a £11 credit each month.

Left NTL & moved to Devon at the same time. They stopped all of the packages that I was subscribed too, but kept giving me the £11 credit to my NTL account (shame it wasn't my bank account). They kept sending me bills with my balance going up and up for the 12 months that I redirected my post. I like to think that if I ever move back to an NTL area, I've got an account somewhere with over £1,000 of credit on it :)
(, Fri 4 Sep 2009, 14:54, closed)

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