Big Twits
Somehow over the course of a year Big Twits overcharged my direct debit by a considerable amount - enough to completely pay for another year up front. They had an offer on so I called them up and asked to take advantage... but they wanted me to pay the full amount by card and wouldn't refund me the outstanding balance for three months. No matter how I explained that they already had the money their call staff weren't able to navigate whatever system they had in place. I ended up complaining and a few months later got a letter through the door - asking me for feedback about how my complaint was handled. Sigh.
(manifold, Wed 29 Feb 2012, 21:04, Reply)