Well excuse me.
I would try to treat people in customer service on low wages with zero power over company policy and procedures who aren't personally responsible for a billing error with a little courtesy. I wouldn't try to teach them a lesson in that manner. If not bullying, how would you describe his behaviour? Why didn't he just come out and say straight away that there is a billing error? Was his behaviour even straightforward? Charming? Enlighten me, oh sage.
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Prufrock Lucifer, son of the morning!, Wed 19 Apr 2017, 13:06,
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I try and treat everyone nicely, their wages aren't relevant
You're insinuating that rich people should be treated worse because they have money!? Nonsense.
We also know that he's phoned them before and been left on hold for quite a while this time around and they then proceed to be bad at maths repeatedly. Sarcasm was invented for exactly this kind of situation.
I'm sure however, you're absolutely the model of politeness in your interactions with everyone ...although every shred of evidence on /links suggests you're a massive negative prick to all.
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DinivanX Has stinging piss after drinking Pact Coffee, Wed 19 Apr 2017, 13:35,
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"I try and treat everyone nicely... you're a massive negative prick..."
Try harder, and avoid that emotive language.
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Prufrock Lucifer, son of the morning!, Wed 19 Apr 2017, 13:41,
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