» IT Support

It is a very metro colour
This company I was working for provided help desk for a wide range of companys such as M$, major Aussie ISPs and some networking hardware providers [guess where I was]

It was great. First real full time job. Shame it was 2 hour round trip by car, most of it through tunnels that had me reeling from the gas. My car was shite and the fumes would just pour in. The length of the tunnel was so much, I had just made it out the other side while seeing stars and on the verge of passing out. Add on top of this tolls and the rent from the beachside pad I was renting [with a broke uni student from London mate and a chickie from Essex]

Below is a few notables from my time there:
1. Finding out how to hook up the PC so it's sound goes through the headset you are wearing. Queue me laughing my ass off to youtube or humming along to a tune, forgetting the silence was because the user was patiently waiting for his computer to boot up.

2. Getting through three seasons of Jack Bauer reversing the polarity of a terrorist's colon

3. Seeing my boss, 3 years my junior, passed out at his desk.
4. One department buying an xbox 360, which I'd play until the afternoon traffic died down

5. Myspacing hot sounding chicks. Some were incredibly hot. Queue their call being escalated and one of us calling them back. Other guys would call them even when she said 'my issue is fixed, stop calling me'
6. Forwarding callers to team leader's mobile phone. Mid conversation.

7. Colleague flinging chair against wall in a fit of rage. This happened often. He was addicted to pot.


But there were some pretty crazy times as well...
1. WINDOWS VISTA - NO WE DON'T HAVE DRIVERS AVAILABLE FOR YOUR BRAND SPANKING NEW VERSION OF POO! The people who can't grasp the fact that not every computer hardware/software manufacturer sits down around the table and goes: this new product has been quality tested and approved after many long months of quality assurance checking blah blah de blah. Windows does what it wants bitch, your fucking my KPIs.

2. The woman crying because I couldn't fix her internet. She lived in the bush and was far away from town. Not cool.

3. The tech in another department hearing a woman shoot herself over the phone.

And then there was the odd non IT Support related incident. A chick's bf coming to the reception and demanding he get let upstairs to beat seven shades of shit out of a guy in my team. Security was called.

Word to your mother for not being tech savvy
(Tue 29th Sep 2009, 15:16, More)