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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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Anglian Windows
I got Anglian to double-glaze my house last year - good product, good price, excellent credit scheme. So far so good.

Since then though I've been bombarded with calls from them - nearly always calling me "Mr Lee" - I bought the house off an old lady (now deceased) called Mrs Lee. Pointing out to them that after spending several thousand pounds with them the fact that they can't get my name right "makes me feel a little bit used/offended/upset" (I've tried all of these) makes no difference.

They're usually phoning to see if I'm pleased with the work and what else can they quote me for... occasionally though it's because they've got a special offer on windows. One guy even went through the "Because you're such a good customer we want to offer you extra discount on your windows" - my response of "Why do you think I'm a good customer, are you going to pay me some money back?" confused him completely.

tl;dr - Anglian Windows keep phoning me and getting my name wrong
(, Thu 23 Feb 2012, 14:30, 6 replies)
Just tell them
you really need new Windows, 'cos the ones you have now are shite.

let them get all excited, then explain the problem.
(, Thu 23 Feb 2012, 14:35, closed)
Change your name to 'Anglian Windows'. That should confuse them.

(, Thu 23 Feb 2012, 15:35, closed)
I like this :D

(, Thu 23 Feb 2012, 18:12, closed)
I had something similar
I asked the drone for the number of their marketing department, as they were obviously the problem not the call sheet the drone had to work from
(, Thu 23 Feb 2012, 21:09, closed)
"Now Deceased"?
I'm guessing you had a patio fitted shortly afterwards as well?
(, Fri 24 Feb 2012, 16:57, closed)
Ha, no she died before I bought the house...
...and caused me a load of hassle by doing so O_o
(, Sat 25 Feb 2012, 0:21, closed)

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