P C World - probably one of many
In short, I have had a laptop that I have had fault with ever since around 3 months from purchase. The only problem was that as I was travelling a lot and barely in the UK it was a bitch to sort out. Got it 'fixed' under the International Warranty in Canada - didn't fix the problem.

Eventually I was back in the UK for a few weeks so took it to their tech support. They said I needed to get an independent service report of which the cost will be refunded if it was found to be not my fault.

Got the service report, which listed a few things wrong, one of which being a cracked mother board or something similar. Submitted it for repair once they were satisfied it wasn't my fault, and left the country for another year before they fixed it.

My dad collected it when it was 'fixed' by them, but had no idea of the issue with it so it sat there until I got back just under a year later. Tried it again and despite being repaired the problem was still there. So I checked the report from the engineers which listed most of the faults that the independent guys found repaired, except the mother board.

Phoned PC World...

PCW - Sorry to hear that sir, but our new policy is that you need to send it to us at your expense of 50 pounds, and we will test it, and if we deem it to not be your fault we will repair it and refund the money

Me - I don't actually have 50 quid knocking around right now. Besides, I got an independent report which did exactly the same thing last year

PCW - Yes, but we found a lot of these reports were listing problems that our guys deemed weren't actually there, as demonstrated by your problem

Me - Do you not think, that as the main problem listed wasn't actually fixed, and the problem is still recurring, that the report may have actually been correct and that you should fix this problem before charging me further?

PCW - Sorry, it's a new problem as far as we are concerned - 50 quid please

Me - I leave the country again in less than a week and am not sure when I will return

PCW - Sorry, it's a new pro........
(Jboy, Thu 23 Feb 2012, 22:06, 1 reply)

PC World's 'techies', and I use the term very loosely
are fucking morons.

I remember having fun with Leeds branch of PC World one time when someone I was doing some work for bought a mouse. This was back in the happy days of Windows 95, the mouse was designed for 95 but my punter made an error and bought it for use with a Windows 3.11 system so I took it back and explained the problem. 'Ah' sez numpty behind the counter 'the problem is that this mouse is specially designed for Windows 95. You can't use the features if you don't have 95'.

Me : Yes, but the system my punter has bought it for is running WFW 3.11
NBTC : Ah, it won't work properly on that, you need Windows 95
Me : But they don't have Windows 95, they're running WFW 3.11
NBTC : But this mouse isn't designed for WFW 3.11.
Me : I know.
NBTC : You need Windows 95.
Me : No, I need a refund.
NBTC : But if you upgrade to Windows 95, everything will be OK.
Me : But they don't want to upgrade to Windows Fucking 95...

This went on and on until I started fucking shouting and eventually they gave me a refund. This was in 1996 and I haven't set foot in a PC World since.
( His Popiness the Hole Invaded Poland on, Sat 25 Feb 2012, 23:27, closed)