Student Finance England
Anyone who knows anyone who's had to apply for student finance through them will understand what I mean when I say I'd almost rather go without student loan than deal with them.

Apologies for lateness, I've been on hold to their call centre for the past week.
(epinephrine, Thu 17 Jun 2010, 16:07, 4 replies)

It's
almost like they don't want your money when you try to pay them back as well. Due to moving to foreignland my repayments should be tricky. Except i actually managed to organise myself for once and set up a direct ebit. At least that's what they told me I had done. Except the idiot at the end of the phone forgot to press "set up DD" at the end of the call. Five times. So when they rang to do a customer satisfaction survey after having threatened me with bailiffs I bypassed polite when asked for a one word rating of the service so far.
(Picotee, Thu 17 Jun 2010, 20:13, closed)

Yet when the shoe's on the other foot...
They sent me a statement and an immediate demand for payment (Along with backdated charges) for my supposed students loans - attributed to a university I didn't attend and loans I didn't take out.

I helpfully rang them up, incurring god know much on my phone bill waiting for their useless excuse for a call centre. However, once I had pointed out that the error of their ways and the nasty demand letters wasn't my loan at which point they dropped the claims.

I felt it necessary to invoice them for my own personal dministration fee of £15, as I was responsible for sorting out their mess. Yet strangely, I never heard another word.
(libraryboy Cheer up, you could be french!, Fri 18 Jun 2010, 11:17, closed)

Student Awards Agency for Scotland
completely different. Can't be more helpful, although just after i Graduated they did start taking £1 a month off of me to repay back my loan :S
(Clashrock is being stalked by his brother on, Mon 21 Jun 2010, 9:47, closed)

considering it's all they do...
You'dve thought they'dve got the hang of it by now. But nooooooooooooo.....

My own personal experiences with this complete shower include not recieving any funding (or sending any to the uni to cover my fees) in time for term to start, meaning I missed a week of classes when they eventually sent out the declaration second class.
This summer they decided to not bother asking my mum about her financial means like they have the last two summers, and just assigned me the minimum amount of funding.

God forbid you need to talk to them on the phone too, like you have experienced. You have my deepest sympathies, mate.
( Noo_Noo Is now 'BeerElf Jnr', I guess :), Mon 21 Jun 2010, 15:51, closed)