Virgin media
I found that if you called during office hours on a weekday you would get through to someone in the UK and at this point you had a fair chance of getting something done about your problem. I was getting very slow internet speeds despite paying for their top package. I know a bit about computers but not a massive amount so called the hell desk on a Saturday morning. I went through the usual scripted stuff with the nice Indian lady that i was put through too and after turning the pc off and on again I was gobsmacked to be told that as people were doing work outside my house on the lines it would affect my internet speed. This lady was adamant that workmen were ripping up the cables as we were speaking despite the fact that no one was doing any such thing. She refused to accept that i could see my road better from my first floor window than she could from Calcutta.
Mind you none of the buggers wherever they are from will ever admit that their service uses traffic management
(andythepieman Is surfing the waves of indifference on, Mon 10 Sep 2012, 9:37, Reply)