Callcentre HellI too used to work in a call centre. It was by far the worst job I could ever imagine. The work load was high and job satisfaction was zero. I used to dread going to bed in the evening as I was so distressed about going to that hell hole in the morning. I turned to alcohol which helped in the short term, after which I went to the doctor who prescribed high dose anti depressants. The working environment was terrible. Too many people in too small a space. I would have a permanent cold as there were so many germs spread through the air conditioning. The management were the most insensitive people who only cared for increasing the call volumes and cutting costs to make even more unrealistic and unacheivable targets. Everyone was depressed and it was a regular sight to see people in floods of tears in the toilets. This was not helped when management would bang on the door to say that they had been in there too long and to take some more calls. This is all without mentioning the constant abuse and verbal threats I recived daily from the callers. I have since found another job and am happy again. I would advise anyone not to work in a call centre as it will ruin your life.
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Fri 9 Aug 2002, 16:35,
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