» Clients Are Stupid

Stupid Clients
I was working overtime and as such had to ignore* the helpdesk phone ,This guy couldn't print and asking the usual questions (have you got a printer?, is it turned on? Plugged in? etc) didn't get the bottom of the problem. Where I work most of the printers are networked, I knew the Print queue on the server was happy - so had to fall back on the 'show me what you were doing' ploy to buy me some time to think.
Anyway the guys answer was this (the stuff in brackets explains what the dolt actually meant to say).

HIM -Well I saw these flashing lights (network status) on the bottom of the monitor(taskbar) so I clicked on them, and I saw some really big numbers and something about packets.

ME- OK, so then what did you do?

HIM- Well the numbers were really big and I wasn't sure what to do. Then i saw the buttons (properties, disable and close) and I didn't know how to close the thingy (LAN Staus) box, so I pressed the disable button.

ME- Oh I see - you thought it would be a good idea to disable your network card just before printing to a network printer, that makes sense. ( yes I am a sarcastic bastard )
-makes sharp exit before pointing out 3yr olds can manage to press print without breaking a pc-

* sorry - that should have been 'answer' - I always get those two words mixed up at work. ; )
(Mon 29th Dec 2003, 16:15, More)