» Clients Are Stupid

Ever heard anything like this?
This event occured while I was working for IBM as a technical support specialist. Customer phoned me up and she was devastated..

[her]
I need help to fix my laptop!

[me]
What seems to be wrong with it?

[her]
I spilled some water in it and now it won't start, I really need to fix this before my husband gets home, the laptop is only 2 days old.

[me]
Is there any lights, sounds or flickering on the screen?

[her]
Well, after I dried it the cover looks a little strange. But there is no sound or anything.

[me]
Dried it?

[her]
Yes, about 10 minutes in the oven.

[me] (mute) Laughing as hard as I can......

It didn't take me to long to explain to her that her laptop had been burnt due to the fact that it had been in the oven on 250 degrees for 10 minutes and she most probably would have to buy a new one.
(Tue 30th Dec 2003, 18:28, More)