» Customers from Hell

The joys of IT Support
I'm the manager of a small IT Helpdesk, and generally muck in with the calls. It never surprises me how "urgent" some people think their problems are, nor how they constantly fail to think before calling...

Phone rings...
Caller: Hi it's really really urgent, Dave's phone isn't ringing, he can make calls but not receive any. It's really urgent, when can someone come out.
Me: Can you look at the side of the phone for a small switch marked Ringer, and make sure its set to on.
Caller: Ok, hold on while I check
**** 10 minutes pass ****
Caller: Er, it's ok we've sorted it. The ringer was turned off... we turned it off the other day so a meeting wouldn't be disturbed


Give me strength

(Dave's name changed for anonymity)
(Wed 10th Sep 2008, 22:38, More)