b3ta.com user Starrboy
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Lurked for bout two years...only just got brave enough to actually sign up.

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» Little Victories

Tetley tea bags
Lad in work was very bored in the office and decided to count how many teabags he had in his brand new box of Tetley, to his shock he found out he had been swindled out of 4 teabags, He spent the afternoon creating the fine email of complaint below, apologies for length etc.. hope you enjoy, we did.

To Whom It May Concern,

I recently purchased a box of your Tetley One Cup “88 Bag Box”. Out of curiosity and due to a lull in television programming I decided to count the number of tea bags in the box. You can imagine my shock when it turned out that 88 bag box was actually falsely advertised and I only received 84 bags.

How does such a large and respected company as yourselves make such a fundamental error?

As the shock subsided that a huge corporation lack the ability of counting up to 88, I realised I have been purchasing and drinking your brand of tea for the past 20 years. This brought me to the conclusion that I may have been under sold a number of tea bags in every box since I first purchased your brand back in 1989. (see my calculation below).

Tetley one cup - £2.00 (88) minus 4
I buy one box every 2 weeks = 26 boxes per year.
This is 520 boxes in 20 years.
Which by my quick mathematics means I have been under sold 2080 tea bags in 20 years.

I understand that Tetley one cup has not been a part of you brand range for 20 years but I have a reason to doubt whether the other brands you have released have not been supplying the correct amount of tea bags.

I am feeling a real disillusion to the tea bag world at the moment due to the way have been treated by Tetley. I am seriously considering changing to the rival PG tips brand, or maybe even abandoning tea all together and being a loyal customer of Kenco.

I feel like we have been in a committed relationship with Tetley and have never wavered to another younger more exotic brand, now I honestly feel like you have cheated and deceived me when I have been nothing but loyal.

How do you feel about the situation?

I really do hope you take this email seriously as I am really disturbed by what has happened to me. Never in month of blue Sundays did I think my one true love would deceive me.

I hope to hear from you soon and a prompt reply would be extremely grateful.

Thank You for your time

~~~~~wavy lines while waiting for email reply~~~~~~~~~~~~~

Dear Kevin

Thanks for your email. At Tetley we take great care to make sure that our packs contain the full amount stated. We’re proud of our high quality products and we try to make sure they reach you in perfect condition every time. Our reputation depends on this.

We don’t know how this could have happened. We can only assume this pack was interrupted during the filling process and I’m sorry this escaped our usual Quality Control procedures. Please forward the Best Before date and batch details, so I can confirm this with our Quality team.

I’ll send a voucher towards your next Tetley purchase so I’ll need a postal address to so this.

Kind regards


Dear Sue,

May I firstly commend you on your quick and understanding response, I am truly appreciative of this.

I will gladly supply the information you require but as you can understand at my nimble age I may not send the correct details on the first attempt but I will try my hardest not to waste your time any further.

These are the details I think you require

As I loyal customer I do understand that mistakes can be made and I am glad of this response because I know as well as you know that Tetley make the best tea this side of heaven. I hoped that I would receive a response and this has redeemed all the faith I lost in the company when the incident occurred.

I would like to take this opportunity to thank you for treating me as an individual and not just another bean in the tin.

End Result.......about £2 in Tetley vouchers
(Thu 10th Feb 2011, 21:36, More)

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