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» Customers from Hell
Compensation culture
Computers always seem to bring out the worst in people,and now more people want "compensation" for anything that goes wrong!
A few years back a lady came brought back a computer we had sold her about 6 months before with a fault.
We soon found the hard drive had failed, so under our guarantee we replaced the hard drive, re-installed Windows and her programs and when she came to collected it we explained that unfortunately the original drive was too badly damaged for us to recover any data from it and the following conversation ensured.
CUSTOMER: “So all my holiday photos from last month are gone then?”
ME: “Yes, I’m afraid so. Have you backed them up onto a CD or anywhere else?”
CUSTOMER: “No, I was going to, but hadn’t got round to it” (So she knew about backing up, but hadn’t done it!)
ME: “Well they might still be on the card in your camera”
CUSTOMER: “No, I’ve deleted them from the card”
ME: “We might still be able to recover them if you haven’t taken too many more photos”
CUSTOMER: “I’ve filled the card with new photos”
ME: “I’m afraid they are gone forever then”
CUSTOMER: “It’s your fault the hard drive failed, so it’s your fault the photos are lost! I demand compensation! You have to pay for me go to back to Thailand and take all those photos again!”
She spent another 20 minutes telling us that “she knew her rights” and she was going to:
A. Never come in our shop again (Is that a promise?).
B. Tell everybody how bad our service was.
C. Report us (not sure to who).
D. Sue us for her £1,500 holiday (still waiting)
(Sat 6th Sep 2008, 13:47, More)
Compensation culture
Computers always seem to bring out the worst in people,and now more people want "compensation" for anything that goes wrong!
A few years back a lady came brought back a computer we had sold her about 6 months before with a fault.
We soon found the hard drive had failed, so under our guarantee we replaced the hard drive, re-installed Windows and her programs and when she came to collected it we explained that unfortunately the original drive was too badly damaged for us to recover any data from it and the following conversation ensured.
CUSTOMER: “So all my holiday photos from last month are gone then?”
ME: “Yes, I’m afraid so. Have you backed them up onto a CD or anywhere else?”
CUSTOMER: “No, I was going to, but hadn’t got round to it” (So she knew about backing up, but hadn’t done it!)
ME: “Well they might still be on the card in your camera”
CUSTOMER: “No, I’ve deleted them from the card”
ME: “We might still be able to recover them if you haven’t taken too many more photos”
CUSTOMER: “I’ve filled the card with new photos”
ME: “I’m afraid they are gone forever then”
CUSTOMER: “It’s your fault the hard drive failed, so it’s your fault the photos are lost! I demand compensation! You have to pay for me go to back to Thailand and take all those photos again!”
She spent another 20 minutes telling us that “she knew her rights” and she was going to:
A. Never come in our shop again (Is that a promise?).
B. Tell everybody how bad our service was.
C. Report us (not sure to who).
D. Sue us for her £1,500 holiday (still waiting)
(Sat 6th Sep 2008, 13:47, More)
» Customers from Hell
Not from hell, but very creepy
This lady customer walks into our computer shop and stands looking at at a new PC, foolishly I walk up to her and say "good afternoon, can I help you?"
LADY: "yes, people are watching me through my PC"
ME: "just unplug your webcam then"
LADY: I don't have a webcam"
ME: "how are they watching you then"
LADY: through the screen"
ME: (Looking around for hidden cameras!) "just turn off and unplug the PC then"
LADY: "I did but they are still watching me"
At this point I suddenly seemed to hear one of my workmates calling me and quickly backed away as she continued muttering to herself!
(Thu 4th Sep 2008, 22:40, More)
Not from hell, but very creepy
This lady customer walks into our computer shop and stands looking at at a new PC, foolishly I walk up to her and say "good afternoon, can I help you?"
LADY: "yes, people are watching me through my PC"
ME: "just unplug your webcam then"
LADY: I don't have a webcam"
ME: "how are they watching you then"
LADY: through the screen"
ME: (Looking around for hidden cameras!) "just turn off and unplug the PC then"
LADY: "I did but they are still watching me"
At this point I suddenly seemed to hear one of my workmates calling me and quickly backed away as she continued muttering to herself!
(Thu 4th Sep 2008, 22:40, More)
» Customers from Hell
Free holidays!
This lady buy some ink cartridges from our shop, they have a sell by date that’s about a month in the future, so we think nothing of it, until in about 2 months later on a Monday she comes back very upset, complaining they were faulty.
It turns out that these particular cartridges have a chip in them and the printer will not work if they have reached the sell by date!
Maybe they should have called it a “use by date”
It’s the first time we’ve ever heard of this happening, so we apologise and offer to replace them with new ones.
“That’s not good enough!” She shouts, almost crying with rage. “I just put them in yesterday (Sunday) when my old one ran out to print out letter to go with my tax return.” “Because I’d left it to the last minute to get the return back to the tax office, I now have to do it today and so I’ve had to cancel my skiing holiday!”
“You owe me the money for a skiing holiday!”
By now tears of rage/distress are welling up in her eyes and I managed to refrain from asking why she didn’t just use a pen and write the letter!
She spent another 20 minutes demanding the best part of £2,000 for her holiday!
You can guess she didn’t get it!
(Sun 7th Sep 2008, 20:19, More)
Free holidays!
This lady buy some ink cartridges from our shop, they have a sell by date that’s about a month in the future, so we think nothing of it, until in about 2 months later on a Monday she comes back very upset, complaining they were faulty.
It turns out that these particular cartridges have a chip in them and the printer will not work if they have reached the sell by date!
Maybe they should have called it a “use by date”
It’s the first time we’ve ever heard of this happening, so we apologise and offer to replace them with new ones.
“That’s not good enough!” She shouts, almost crying with rage. “I just put them in yesterday (Sunday) when my old one ran out to print out letter to go with my tax return.” “Because I’d left it to the last minute to get the return back to the tax office, I now have to do it today and so I’ve had to cancel my skiing holiday!”
“You owe me the money for a skiing holiday!”
By now tears of rage/distress are welling up in her eyes and I managed to refrain from asking why she didn’t just use a pen and write the letter!
She spent another 20 minutes demanding the best part of £2,000 for her holiday!
You can guess she didn’t get it!
(Sun 7th Sep 2008, 20:19, More)
» Thrown away: The stuff you loved and lost.
bin bags (not my loss, exactly)
On the Friday before we left to go skiing my other half asked me "have you seen the expensive ski suit I borrowed off my friend?" No I replied, where did you put it? "In a black bin bag" Oh? I said, where was this bin bag? "next to the waste bin in the kitchen" You mean in the spot you usually put a bin bag for me to put out for the bin men on Thursday night? "yes, have you seen it?" When did you put it there? “Thursday night", "do you know where it is?” Err.. yes, I put it out for the bin men. "What! O God, how could you be so stupid! My Friend paid £400 for that, now I have to buy her a new one and it's all your fault! I quickly found that logic had no part in my defence and was dragged off to assist in the purchase of an expensive replacement!
Funnily enough (I can laugh now) when we got back and my dastardly deed was relayed to her friend, her friend said, don't worry I exaggerated about the price, it was only cheap and I don't need it back!
It took nearly a year for her to admit she might have put it in a silly place!
(Thu 21st Aug 2008, 0:07, More)
bin bags (not my loss, exactly)
On the Friday before we left to go skiing my other half asked me "have you seen the expensive ski suit I borrowed off my friend?" No I replied, where did you put it? "In a black bin bag" Oh? I said, where was this bin bag? "next to the waste bin in the kitchen" You mean in the spot you usually put a bin bag for me to put out for the bin men on Thursday night? "yes, have you seen it?" When did you put it there? “Thursday night", "do you know where it is?” Err.. yes, I put it out for the bin men. "What! O God, how could you be so stupid! My Friend paid £400 for that, now I have to buy her a new one and it's all your fault! I quickly found that logic had no part in my defence and was dragged off to assist in the purchase of an expensive replacement!
Funnily enough (I can laugh now) when we got back and my dastardly deed was relayed to her friend, her friend said, don't worry I exaggerated about the price, it was only cheap and I don't need it back!
It took nearly a year for her to admit she might have put it in a silly place!
(Thu 21st Aug 2008, 0:07, More)