» Customers from Hell

The Righteous Disabled
So there I am, manning the entrance gate till to one of Cornwall's many (many) tourist attractions, and this particular Customer From Hell arrives.

Me [Looking into car]: OK, so that's two adults and two children?

Her: Yes

Me: Of course, that's Family Ticket 2 - £25

Her [Slightly shocked]: But one of my children is disabled!

Me: I don't believe we do disabled discount, but I can check for you if you want.

Her: Well you should do a discount. Everywhere does.

Me: Well - all customers use the same resources so it's fair that all customers should pay the same price. I'll phone to check anyway.

***Call Info Desk***
Me: What discount can we do for disabled children?

*Info desk tell me to give her half price on the child to hopefully placate her.*

***End Call***

Me: Ok - I can give you half price on the child.

Her: What about me! I'm a carer!

Me: I'm sorry, carers pay full price. You also can't use the discount with the family ticket as that's already an offer. The new price is £24.15.

Her: WHAT!? You're giving me 75p off!? That's outrageous! [The woman can't do maths]

Me: Err...85p.

***After the last comment she lost it completely***

Her: YOU'RE NOT LIVING IN THE REAL WORLD. THIS IS DISGRACEFUL [etc]. WHAT IS YOUR NAME?

Me: Hawk - would you like to write it down?

***At this point she decides on taking the original offer, stupid cow***



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It's my first time, but be rough, I like it that way.
(Tue 9th Sep 2008, 11:45, More)