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» Call Centres
Illegal Music
I answered the phone at work at some point last year, to a man telling me that I needed to buy a radio broadcast license if I wanted to allow my employees to listen to music.
I was bored, and this prick was annoying me, so I decided to go along with it. I told him we did in fact have some music, but that it was the BT "on hold" music provided with our BT Switchboard.
The moron said "you will need a license for that then, it broadcasts"...at which point I told him I didn't believe the music was protected. He asked me for the name of all the tracks, and instead I told him to take a listen for himself, and proceeded to put him on hold on a phone in the IT room (unstaffed).
I thought nothing more of it and expected him to give up. Except....about an hour later our automated holding system took him off hold and back to my phone....he will still there, and claimed he had listened to each piece and was happy it was all unprotected. He then thanked me for my time.
He lost an hour of his life...and I felt great!
(Thu 3rd Sep 2009, 18:46, More)
Illegal Music
I answered the phone at work at some point last year, to a man telling me that I needed to buy a radio broadcast license if I wanted to allow my employees to listen to music.
I was bored, and this prick was annoying me, so I decided to go along with it. I told him we did in fact have some music, but that it was the BT "on hold" music provided with our BT Switchboard.
The moron said "you will need a license for that then, it broadcasts"...at which point I told him I didn't believe the music was protected. He asked me for the name of all the tracks, and instead I told him to take a listen for himself, and proceeded to put him on hold on a phone in the IT room (unstaffed).
I thought nothing more of it and expected him to give up. Except....about an hour later our automated holding system took him off hold and back to my phone....he will still there, and claimed he had listened to each piece and was happy it was all unprotected. He then thanked me for my time.
He lost an hour of his life...and I felt great!
(Thu 3rd Sep 2009, 18:46, More)
» IT Support
Floppy disk drive
I used to work 1st line support when I was 17, for some cash while I was saving for university (to study Computer Science incidentally). This was for a large British Telecoms provider.
Two specific days come to mind.
My third day at the office, I got a call:
Muppet: "Hi, I have on of those disks to put in, and its stuck"
Me: "What sort of disk"
Muppet: "A floppy one, I have taken it out of the case and its stuck in the front of my pc"
I went through the usual stuff, pressing the eject button etc, to no avail. I ended up having to visit his workstation.
Suffice to say, he has taken the actual disk from within the floppy, and was trying to slide it in. To make matters worse, his PC didn't have a floppy drive, and he was in fact sliding the disk in between two empty drive bays.
Moron.
My second favourite was when a guy decided to put a new cover on his PC as his old one was dented. This would have been fine except for him not realizing that the power buttons didn't line up.
I would love to know how long he was sat there pressing the button before he gave up and called me.
(Thu 24th Sep 2009, 22:22, More)
Floppy disk drive
I used to work 1st line support when I was 17, for some cash while I was saving for university (to study Computer Science incidentally). This was for a large British Telecoms provider.
Two specific days come to mind.
My third day at the office, I got a call:
Muppet: "Hi, I have on of those disks to put in, and its stuck"
Me: "What sort of disk"
Muppet: "A floppy one, I have taken it out of the case and its stuck in the front of my pc"
I went through the usual stuff, pressing the eject button etc, to no avail. I ended up having to visit his workstation.
Suffice to say, he has taken the actual disk from within the floppy, and was trying to slide it in. To make matters worse, his PC didn't have a floppy drive, and he was in fact sliding the disk in between two empty drive bays.
Moron.
My second favourite was when a guy decided to put a new cover on his PC as his old one was dented. This would have been fine except for him not realizing that the power buttons didn't line up.
I would love to know how long he was sat there pressing the button before he gave up and called me.
(Thu 24th Sep 2009, 22:22, More)