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This is a question Bad Management

Tb2571989 says Bad Management isn't just a great name for a heavy metal band - what kind of rubbish work practices have you had to put up with?

(, Thu 10 Jun 2010, 10:53)
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FFS.....
I have already regaled you with the tale of Pierre (http://www.b3ta.com/questions/bullies/post423425), but here are a couple more for your perousal....

1/ Bulk Female Managers.
I have worked under some great female managers (easy now!), and can without doubt say that they leave some male managers for dead.
The problem is when you have too many of them.....
We had 4 sub-managers under the department manager. All 4 subs were women. That in itself was fine. The dept manager was male, and during his tenure all was good. But when he left, a female manager took over. And so began an enormous ego catfight which lasted until that dept manager left and another male assumed the mantle. We could never understand why these competent and professional women suddenly locked horns and behaved like cats in a sack, which bought the entire department to a screeching halt. It was terrible to hear the screaming, shouting, and verbal abuse matches that were euphemistically referred to as meetings. Not exactly a confidence booster, and the CEO wasn't impressed either....

2/ Dumbness 101.
I worked in a customer service call center, that had a very large residential section and a small business section. Both parts were 24x7x365. We in Bus section had it quieter on the weekends as we had few 24x7 customers, so only two bods were rostered on for weekends - one morning starter, one afternoon starter.
Simple so far.....
Sometimes, Res would get hammered on on a weekend. So one manager thought it would be clever to get the Bus person answering Res calls in their down time.
Logical enough, but not quite.
Y'see, you never knew when you'd get a Bus call.....
Result - Bus person is answering Res calls, thereby missing some Bus calls! Customers complained. When managers saw the Bus call stats, they went nuts.
M - "Why did you miss the Bus calls?"
S - "I was on Res calls - check the stats again!" They did.
It was proved. So - dilemma reached.
At this point the logical thing for catching all the Bus calls would have been to stop the Res calls going to the Bus person, right?
Apparently not.
In a flash of brilliance, same manager decided to roster TWO people on each shift. Logic being, whilst one was on a Res call the other was free to take a Bus call. Right?
Wrong again. Both Bus people would end up on Res calls, and still miss the Bus calls! The stats didn't change. Customers still complained. And now there were 4 less people on during the business week (our busiest time) instead of 2, so the weekday stats suffered. Managers started asking questions again.
M - "Why are you still missing the Bus calls? There are two of you on."
S & colleague - "We were both on Res calls - we can't answer two calls at once. TAKE US OUT OF THE RES QUEUE AND THINGS WILL IMPROVE!"
Nope. There had to be some other way......
I left not long afterwards, but until the department was restructured they still hadn't sorted it. And the managers remained mystified as to why it wouldn't work....
(, Mon 14 Jun 2010, 19:40, 4 replies)
Yes, you don't want people missing the bus!
What?
(, Tue 15 Jun 2010, 10:00, closed)
^What she said^

(, Tue 15 Jun 2010, 11:23, closed)
I bet you say that to all the boys.

(, Tue 15 Jun 2010, 11:29, closed)
24x7x365?
Don't you mean 24x7x52? Or just 24x365? 24x7x365 gives you 600% too many hours. Maybe that's what caused the recession.
(, Tue 15 Jun 2010, 11:48, closed)

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