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This is a question Corporate Idiocy

Comedian Al Murray recounts a run-in with industrial-scale stupidity: "Car insurance company rang, without having sent me a renewal letter, asking for money. Made them answer security questions." In the same vein, tell us your stories about pointless paperwork and corporate quarter-wits

(, Thu 23 Feb 2012, 12:13)
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The old increase-your-insurance-premium-behind-your-back trick
I make a phone call to a national purveyor of insurance services, who have provided reasonable-to-good cover over the last year, but are now - to use the official Cockney - having a giraffe:

Me: "Yes, it's about the renewal quote you sent me for my home insurance."

Direct Fucking Line, the bastards: "Yeeeess...."

Me: "Last year it was 240 of the Queen's Pounds, and now you want over three hundred. What's up?"

DFL, tb: "We've increased our premiums in line with inflation,sir."

Me: "What? Inflation? Jesus, I live in Brazil now?"

DFL, tb: "Ha ha, no sir, we've increased your level of cover as well, sir."

Me: "Yes, I noticed. I get 10p more if my house is hit by a meteor piloted by a half-human-half leopard hybrid, and you've introduced Penguin Attack Insurance because of my proximity to a fishing port."

DFL, tb: "Company policy, sir. Do you want to take up our excellent cover?"

+++CLICK+++
(, Thu 23 Feb 2012, 13:11, 5 replies)
I've had this with car insurance.
They even tried to persuade me to stay by offering me a quote which was still more than last years, despite me telling them I've got a quote which was half the previous years from a different company.
(, Thu 23 Feb 2012, 13:24, closed)
"..if my house is hit by a meteor piloted by a half-human-half leopard hybrid.."
Click! Quality :D
(, Thu 23 Feb 2012, 16:14, closed)
Haha!
So you'll probably be very glad to know that even as a hapless foreign with almost no insurance history here in Canada, I insure a big V8 truck, a big V8 camper van and my house for the equivalent of about 48 quid a month then.
(, Thu 23 Feb 2012, 16:27, closed)
but scaryduck
dont leave us on tenterhooks
please tell us did you or did you not take up the offer?
the suspens is almost palitable
and the thrill of finding out will bethe bestest thing evas
(, Thu 23 Feb 2012, 22:11, closed)
I had
An identical conversation with no less than 2 direct line phone monkeys (after insuring with them for 11 years) late last year. My insurance premiums for car and house had gone up by a ridiculous margin (car insurance on a 1.9 diesel peurgeot at 1200 quid for the year anyone).
I asked if my address had changed to downtown Basra or perhaps i had unknowingly taken up ram raiding my own house. Perhaps, i postulated they had mistaken me for a 19 year old ratboy with a penchant for driving my motor at 90 mph on winding dirt roads off my tits on disco biscuits?
I was assured that this wasn't the case and that although i hadn't made a claim my insurance had gone up due to a spate of fraudulent whiplash claims in the country and lets not forget because of inflation. My plee for a cheaper quote in the name of customer loyalty fell on deaf ears and i now pay around a half of what i was paying to a different company (and my daughter and son each have a shiny new meerkat toy to boot)
(, Tue 28 Feb 2012, 15:43, closed)

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