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This is a question Customers from Hell

The customer is always right. And yet, as 'listentomyopinion' writes, this is utter bollocks.

Tell us of the customers who were wrong, wrong, wrong but you still had to smile at (if only to take their money.)

(, Thu 4 Sep 2008, 16:42)
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Associated Dairies
My missus has worked for ASsociated DAiries for 12 years, and 10 of those in "George". (although George fucked off years ago but still gets royalties because they use his name). She finally left because there was no joy in it anymore.

She was fortunate to get her own section and thus never had to go on till again for 6 years. Even though she would try to stay in the warehouse as long as possible, processing deliveries etc, she would still have to venture out onto shop-floor and encounter the great unwashed.

Her main complaint was people who would knock things off the rails and just walk off. Opening packs of underwear when there is a clear picture of some fit bird/bloke on the front showing you what they look like on someone who doesn't need a bra for their back.

One of her tales of woe didn't involve her directly..

There were two girls on till, Girl A was serving the only customer, and Girl B was writing prices on tickets for marked-down stuff.

Girl A was nice and polite to the customer, bit of banter, and also a bit of chat with Girl B.

Customer complained that Girl A would rather chat to her mate than concentrate on serving.

Management introduce new rule. No chat between tills. Only allowed to exercise a bit of chat and banter with the customer you're dealing with. Which is crap, because 9/10 customers want to pay for their clothes and fuck off, not be forced into a conversation as if they were having their hair cut.

Now the truly shit part. When there are no customers being served, till-people must attend their tills and not talk to each other, but look alert and eager.

My wife didn't have to entertain such insufferable bollocks, but all the same. They will do anything to kiss the arses of customers, with the "being customer friendly" ethos. Shame they don't extend it to not having half-dozen checkouts unattended when queues are 8 deep on a Sunday afternoon.
(, Tue 9 Sep 2008, 9:32, 2 replies)
tell me about it
I work for Someone Similar [say no more]..and it just the same lol

I think the secretly all these companies are run by Dr Evil
(, Tue 9 Sep 2008, 9:43, closed)
"look alert and eager"
Oh God, I'm so fucking glad I got out.

I could cry...
(, Tue 9 Sep 2008, 11:57, closed)

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