Worst Person for the JobIn a week where it emerges that the new Health Secretary is a fan of the hocus-pocus that is homeopathy, tell us about people who are spectacularly out of their depth in a job. Have you ever found yourself wallowing in your own incompetence? Tell us. (Note: "Name of football manager/politician - nuff said" does not constitute an answer)
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Scaryduck LIKES EGG, Thu 6 Sep 2012, 12:48)
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SadlyThat's a function of being in a call centre, not a function of location. The only reason your experience of their UK "call centre" is more useful is that it isn't really a "call centre" at all, but an office where the tecchies who actually understand the systems work.
They need to have a filter between them and the general customer queries that involve nothing more complicated than switching the fucking box on, plugging in the ethernet cable, etc. Otherwise they'd never have any time to fix real problems or develop new or improved systems.
Profit-making businesses being what they are, these places will be call centres staffed by people who, even if they have a clue what the solution is, are rewarded and/or disciplined depending on how closely they stick to a script on a screen. No matter where in the world they get sited.
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shinyshinyscalp less a man, more a way of life, Fri 7 Sep 2012, 12:06,
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With Virgin Mediait depends on the time of day you call. Call at peak times and your call goes to unskilled script reader in asia. Call off peak and you get skilled UK engineer who you can talk to about all manner of in-depth technical issues. Either way, if you ask "Are there any faults in my area" both will find some fault that has been going on for ages that you can say is effecting you, then complain and get free internet. Rinse and repeat every month.
(, Tue 11 Sep 2012, 15:47, closed)
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