I once worked in SAGAthe priveleges company for the over 50's. My job involved ringing up people to remind them to renew their credit cards, as SAGA had recently changed it's broker.
The script they gave me did not account for situations like this:
'Hello, I'm calling from SAGA. This is a curtesy call, can I speak to Mrs Jessie Smith please'
'What is it regarding?'
'It's about Mrs Smith's SAGA card. Can I speak to her please?'
'Are you selling anything?'
'No, this is a curtesy call. Is she available?'
'No, my wife has been dead for four years.'
'Ummm...'
(The script they gave me did not account for situations like this:
'Hello, I'm calling from SAGA. This is a curtesy call, can I speak to Mrs Jessie Smith please'
'What is it regarding?'
'It's about Mrs Smith's SAGA card. Can I speak to her please?'
'Are you selling anything?'
'No, this is a curtesy call. Is she available?'
'No, my wife has been dead for four years.'
'Ummm...'
andythetwig,
Wed 12 Nov 2003, 12:37,
archived)