My first IT job...
...was for a firm of Accountants with offices based in two major cities of the Northern variety. As it was my first job and I was a little shy the IT Manager seemed to think I was slightly incapable (despite the fact he'd offered me the job). He would try to reassure me by saying that Catherine, the Administrator, used to work in IT and could assist me with any problems I may have. I'd asked her politely what she'd done in IT and it soon became apparent she'd worked on a hell desk and wasn't really the uber techy she and the IT Manager thought she was.

My first job was to upgrade the office computers to Office 2007 from Office 2003 one-by-one. A simple and straightforward task. After upgrading Catherine's PC she called me to say that since her computer had been upgraded that she had "lost a lot of e-mail folders".

What had actually happened was she'd not pressed the "folder list" icon within Outlook that showed public folders.

Total facepalm.

I tried to keep the look of WTF? from my face as I demonstrated with a single mouse click how to remedy the problem. We never spoke of IT matters after that day.
(Fireyfox is prepared to change, Thu 3 Mar 2011, 19:30, 1 reply)

1 by 1, at the desk? we just use sccm now,

(Kip, Tue 8 Mar 2011, 18:01, closed)