Conversation below about the cost price of glasses reminded me of something else................
When I worked for a different large high street opticians, some bright spark in head office found himself reasoning thus: the cost price of glasses is fuck all, the rest of the price goes into the making of, selling and testing for the glasses. Therefore the bulk of the sale price of specs is nearly all services. If we charge people just the cost price of the glasses and then claim the rest of the price to be services, only the cost price will be taxed. The customer ends up paying the same, but we will make more profit.
So when before a receipt would read like this:

Frame £100
Lenses £50
Total £150


It now read like this:

Frame: £30
Lenses: £20
Customer Service: £100

Total: £150

The receipts went into a folder which explained all this but we would still get phone calls every day wanting to know what the hell they had spent £100 on.
There was an official script for us to recite but it still didn't cut much ice with many people.
What few people knew was that you could sign a piece of paper saying that you don't want any help with the selection, fitting or further servicing (like changing nose pads) of your glasses and you would just pay the cost price.

I think this lasted about 3 months before head office got fed up with the complaints.
( Mrs Entity is in hiding., Wed 29 Feb 2012, 21:22, 2 replies)

EDGE OF THE SEAT STUFF HERE.

( Amorous Badger NAKED BEA ARTHUR PHOTOS 4U, Wed 29 Feb 2012, 23:41, closed)

I must say
you do seem to have developed an unhealthy obsession with opticians.
Even if you work for one, you should try to develop outside interests.
Perhaps you could volunteer for the BNP.
(the other guy not the one that gave you coochie warts, Thu 1 Mar 2012, 3:13, closed)