Did they tell you there'd be a charge for having it looked at?
I think they can't charge you for doing work under EU law, without informing you first (though they can charge for carriage).
Are you in the UK? If so have a word with the citizen's advice...
(
thirdman Ia! Ia! R'lyeh Cthulhu ftagn! Ia! Ia! Mglui nafl,
Thu 3 Apr 2003, 16:31,
archived)
nope.
germany. and no, they didn't tell me it would cost but they're saying it will now.
I'm calling them tomorrow and threatening the holy living shit out of them.
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zog why change it now?,
Thu 3 Apr 2003, 16:53,
archived)