I'd go to the faculty the department/school is attached to if the department/school can't/won't do anything.Were there any extenuating circumstances? Family/relationship problems, stress, depression, anything like that? If so, they'll often take it seriously and may cut some slack.
Other options include working serious overtime on doing a different module in their free time to make up lost points, although this might not work if the module failed was a compulsory unit.
As a last reort, if they have the money available, or can work enough evenings and weekends to pay for it, they can always resit a year and carry as normal afterwards. I knew a few people who did that. It was hard work for them as they had to make enough money to survive on, but it paid off in the end.
(Other options include working serious overtime on doing a different module in their free time to make up lost points, although this might not work if the module failed was a compulsory unit.
As a last reort, if they have the money available, or can work enough evenings and weekends to pay for it, they can always resit a year and carry as normal afterwards. I knew a few people who did that. It was hard work for them as they had to make enough money to survive on, but it paid off in the end.
Colonel Boris "...a desperate Buzzfeed imitation...",
Sun 10 Apr 2011, 14:31,
archived)