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This is a question Stories of unsurpassed brilliance

This "Week" The suggestion comes from Kroney who muses

"Whilst I was passing through Miami airport at the tender age of 21, I fancied a beer. "ID" said the charming Southerner behind the desk, so I got out my passport and showed it to her.

"You have to be 21," she said. Now this confused me slightly as I had been 21 for several months by this point and my date of birth was staring her in my face.

"I am 21," I replied helpfully "it says so there, look"

"You have to be 21", she said getting angry.

Cut a long story short, I argued, the manager came out, I argued with him before I finally realised that they weren't looking at the date of birth at all. They were looking at the date of *issue*

That would have made me an annoyingly precocious four year old. What examples of unsurpassed mental genius have you experienced?"""""""

(, Mon 21 Nov 2016, 9:24)
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I currently work as a sort of one-man elearning department and so have to take support calls from the public
as such, I get confronted daily with ignorance and idiocy. I'll list a few here:
*Complain about some aspect of the website. Find out they're looking at a completely different site that has nothing to do with us.
*A charming belief that their login credentials for our site should work on all sites, such as our competitors.
*A charming belief that my support includes telling them how to set up their printer, negotiate problems with their ISP, hear about all their medical or workplace issues and family tragedies, diagnose why their computer is slow, and stay on the line while they complete a three hour module so I can somehow divine what is wrong from the faint sound of mouse clicks
*Have managed to enroll in an online module without understanding such concepts as browser, address, webpage, page, menu so that many of my instructions go something like: "look at the top left of your screen and you should see.... yes that's top-left, right up the top of the screen on the left-hand side, you should see a big grey rectangle with some words written in it in blue? Yes, you see that? One of those words says login. L-O-G-I-N. one word. that's right. now I want you to click on that word....Ah, I think you've right-clicked. I want you to click it with the button on the left side of your mouse...ok?...Now tell me what you can see..... Now you see where it says password?...Yes, well I want you to click inside the empty box and type in your password..."
And so on.
(, Wed 23 Nov 2016, 2:02, 3 replies)
This is...
Painfully familiar. Have a click.
(, Wed 23 Nov 2016, 14:23, closed)
Will they never learn?

(, Wed 23 Nov 2016, 20:14, closed)
Fuck, that's painful.
Props for "a charming belief" though - I'm going to start using that.

Did some helldesk a few years ago before I made programmer. There was one guy in particular, who was just a bit... other in his fault descriptions. Called up one day claiming he'd "lost his wysiwyg".

Turns out he'd hidden the page header/footer while flailing around with his mouse like a pig in a war. No idea how he'd arrived at that description though, maybe he heard the abbreviation from BBC Click or something.
(, Fri 2 Dec 2016, 0:16, closed)

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