BanksYour Ginger Fuhrer froths, "I hate my bank. Not because of debt or anything but because I hate being sold to - possibly pathologically so - and everytime I speak to them they try and sell me services. Gold cards, isas, insurance, you know the crap. It drives me insane. I ALREADY BANK WITH YOU. STOP IT. YOU MAKE ME FRIGHTED TO DO MY NORMAL BANKING. I'm angry even thinking about them."
So, tell us your banking stories of woe.
No doubt at least one of you has shagged in the vault, shat on a counter or thrown up in a cash machine. Or something
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chthonic, Thu 16 Jul 2009, 13:15)
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Don't get madGet even. This tale made my bile rise, so a few standard pointers to anyone who endures a similar experience from their bank:
* Most call centre operators are actually decent people earning a very low salary. Treat them with respect and kindness and you may be surprised how their attitude warms up.
* However, some are cunts, so...
* All banks record every detail of each phone call these days, including operator, duration, call notes etc. Level the playing field and take the same notes yourself. At the start of the call, and whenever you speak to a different person, get a name and if possible, the operator call-centre ID, just in case. Note down date and time too.
* If the operator treats you with anything less than respect (which will be unlikely after they have divulged their credentials), politely ask to speak to the call centre supervisor.
* Stay polite, never get angry. Calls are recorded, it will be used against you in a dispute.
* Ensure you get a definitive answer. "You will get a refund" is good, but "You will get a refund by the end of today" is better.
* Complain only through official channels, keep a record of every piece of correspondence. Do not waste your energy complaining to the operator.
Solidarity *click* Spanky... good luck with the baby making too.
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chart cat has an itch, Fri 17 Jul 2009, 6:09,
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