Oh the irony...
The misses has a bank account, the other day they bounced a 10 quid direct debit due to lack of funds and stole 30 quid from her account.

Clearly their programmers can't count, as there was (at the time) over a grand in this particular account and so the balance should have been nearer 990 rather than bouncing a tenner. Three days later the direct debit is paid out of her funds, with no further deposits in between, thus proving that the funds were available and in her account.

She phones them, the Indian girl on the phone can clearly see that there was money to cover the tenner, yet can STILL only say, "due to the ongoing court case with the OFT, I cannot give you your money back.

Now, someone tell me how this isn't just theft! Take whatever they like, call it *charges* and then refuse to give it back.

To the, "Should have abided by the rules" mob - how is this not abiding by the rules?

Sounds like theft, looks like theft, smells like theft....etc...


Scum. Greedy, thieving scum.
(dchurch bah, Fri 17 Jul 2009, 8:07, 4 replies)

It is indeed theft.
www.gillhams.com/articles/326.cfm

Quote 'em verse, get your cash back. Good luck :)
(Scritty Bakerman., Fri 17 Jul 2009, 8:49, closed)

Ha
Your preaching to the converted!

See my other posts!
(dchurch bah, Fri 17 Jul 2009, 13:56, closed)

Play the game.
Write to them, pointing out that this isn't about a refund of legitimately-incurred-but-possibly-illegal charges. This is about a refund of charges that shouldn't have been incurred in the first place.

If that doesn't work, write the same thing to the FSA. If they still don't play, issue proceedings. I guarantee it won't get that far.
(bblgoose, Fri 17 Jul 2009, 12:30, closed)

Already
long written and sent; got the standard stock reply...however, tomorrow is Saturday - and it's looking like I'll have to barracade the doors again!
(dchurch bah, Fri 17 Jul 2009, 13:57, closed)