This bunch topped the lot
My first bank, many years ago, really took the biscuit.

Firstly, they offered a secure location for my cash along with a reasonably straightforward method of accessing it and updates on my current financial progress, okay with minimal interest, but still preferable to a tin in the garden, for nothing.

Then, in order to apparently "cover staffing costs" and "return a profit for shareholders" and "not go bankrupt", they expected to be able to actually charge me some money if I break the rules, because otherwise they have no way of continuing to exist. W&nkers. Still with 'em, mind, but mainly just because I love (black) horses.

(NB actually my bank hate me, as I am comfortably - but not excessively - in the black, and as far as I can make out, they have never made a penny out of my custom in twelve years. I think they'd love to palm me off on another bank)
( prince-igor si tacuisses, philosophus mansisses, Fri 17 Jul 2009, 11:51, 2 replies)

But they do make money
While they have your money and are not using it - even for a day - they are able to loan it to someone else, or invest it in something else and make money out of it. Your money. The least you can expect is a modicum of civility and customer service. Without you and your generosity they have no business.
(TalkbackStuck making obscene phonecalls since, Sat 18 Jul 2009, 0:12, closed)

Not really
They don't make money out of current account banking; the admin costs outstrip any returns. If you're basing it on profitability, it's the feckless charvers with gbp20k borrowed at 20% who *deserve* decent customer service...
(stalinism, Sat 18 Jul 2009, 14:01, closed)