I want to move my desk
I suppose I am basically the IT department where I work, but I also have to deal with customers when the store gets busy or when the salesman is in the bathroom masturbating. The company I work for sells mobile phones.

The problem is that I already have enough work to do, and I inevitably have to deal with moronic customer service issues which just put me further behind. Imagine trying to design a website while constantly being interupted by idiots who can't figure out how to read a fucking manual. They don't even call the store; they drive all the way there rather than take a few moments to READ the instructions on how to set up their voicemail box.

Anyway, there seems to be this tendency with with people who buy mobile phones to think that we are somehow obligated to replace their phone for free if they break it AND it's their fault? I had one guy come in and the LCD on his phone was smashed, and he storms out when I tell him that, that is not covered by warranty, and another who dropped his phone in the snow and was pissed off when I told him he'd have to buy another one.

According to this logic I suppose I could throw my VCR and DVD players out the window, and take them back to the store and demand that they replace them for free.
( ein, Mon 29 Dec 2003, 1:15, Reply)