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This is a question Clients Are Stupid

I once had to train a client on how to use their new website. I said, "point the mouse at that button." They looked at me with a quizzical expression, picked up the mouse and held it to the screen. Can you beat this bit of client stupidity?

(, Sun 28 Dec 2003, 22:47)
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Eep. This one was just odd
This happened in February 1998 and I'm trying to get this as verbatim as possible. Answered the phone at work one day with my standard greeting and got this.

Caller: I've just bought a telephone for my sister, you see, and she's in a wheelchair...

Me: Right...

Caller: It's a very good phone, but I'm having trouble programming my phone number into the memory. It's a BT Model.

Me: Well, we're not really set up to give that sort of advice. Is there a number in the instruction pamphlet in the phone?

Caller: [Indignantly] Well, there might be. I didn't think to look. [Pauses] It's just that...

Me: Sir?

Caller: I am through to the National Disabled Telephone Helpline, aren't I?

Me: [Long silence caused by me cutting the mic on the phone off to hide the fact that I'm unsuccessfully stifling giggles]

Caller: Hello?

Me: [composing myself again] Sorry, sir; yes you are through to the National Disabled Telephone Helpline. It's just that we give out disability advice. Not telephone advice.

Caller: I see. [Pause] Oh, I think I have a number here. It's in the pamphlet, like you said. [Pause] Thank you, you've been very helpful.

Me: No, thank you. Goodbye now.

Caller: Goodbye.

What I loved is that he was determined to thank me for something in spite of having rang up and made a complete arse of himself. Bless.
(, Mon 29 Dec 2003, 11:17, Reply)

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