Once had a client who worked in a personnel department/human resources thing...
... it was their job to know about job requirements for various technical roles.

About six months into my job (technical) I was asked to design a web application for the processing of job applications. The applicant would fill out their name, age, etc etc and press a button and a neat little PDF document would be emailed to her so she could print it out.

I had a meeting with this person, and had to explain such diverse technical jargon as 'filling in a form', 'clicking submit', 'database', 'email' and lastly 'website'

She later refused to sign off the project claiming 'it didn't print' - after about twenty minutes of trying to work out the problem, she brought me one of the print outs she'd made to show me what was wrong with it.

She'd been asking people to go to the form, type all their information, print the page and fax it to her and because the page was too wide (and Internet Explorer doesn't have much in the way of printing skills) text was being chopped off the side of the page.
( mattl has moved to boston, Thu 1 Jan 2004, 19:10, Reply)