I once stayed at the Ibis in Hull..... the first and only time I have been to hull.... or to an Ibis Hotel
www.ibishotel.com/gb/hotel-3479-ibis-hull/index.shtml

Long story short... No on-site car park (have to use multi-storey, but no mention of that on the website) Woken up in the middle of the night and kicked out into the street by (what the morning receptionist described as) a faulty fire alarm system. Went to multi-story to find car had been broken in to.

so... at the time, ibis promised that of your stay was spoiled by something which was their fault you would get a free stay. I sent of a polite but strongly worded complaint.

several weeks later, I got a letter, which was unfranked.... I had to pay £1 or whatever to retrieve it from the post office.
it was from the Ibis group.
they denied it was their fault. the (lack of) information about the carpark was standard. the fire alarm in the middle of the night was not a fault, it was caused by another guest smoking in a non smoking room.
basically I had to pay for the privilege of being told 'tough cheese'.


I hope I have cost them many times the amount I paid by repeating this story at every opportunity, to everyone who mentions 'Ibis', or 'Hotel' or 'Complaining'
(essexfriend, Thu 2 Sep 2010, 19:46, 1 reply)

Same group, same lack of interest
Formule 1 hotels belong to Accor, too. See our lovely experience of F1 Liverpool at :

www.flickr.com/photos/dcbain/sets/72157622398133041/

No reply to my email, of course; bought a caravan instead!
(The Jannie, Fri 3 Sep 2010, 18:57, closed)