Another insurance one I'm afraid...

About 20 yrs ago I used to work for a small high street bank that typically dealt with the type of customer that couldn't get loans anywhere else. Most of the customers we saw would sign anything if they thought they had a chance of getting the loan approved.

Once we had taken down the customer's details we would sit down at the back of the branch and 'adjust' the application to try and make sure the loan was approved.

The conversation with the customer would then go something along the lines of, "Well Mr Delinquent, I'm pleased to say that your loan for £500 for home improvements (Cheltenham races) has been approved. However before we give you the cash, yes you can have CASH Mr Delinquent, we have spotted that you are significantly underinsured as far as life / critical illness is concerned".

We would then proceed to sell (dump) a very expensive, and probably worthless, insurance policy onto the unsuspecting, salivating blob of workshy shite sat in front of us. The real killer was that we actually lent them the money to pay for the insurance up front. So Mr Delinquent walked out with his £500 cash, yes CASH, but his loan was actually for lots, lots more.

I remember one instance where the customer wanted £1000, but was 'sold' an insurance policy for £3750. He had been 'approved' for a loan of £4500, so we had to explain to him that the maximum cash, yes CASH, we could give him was £750.

It pains me to say it, but at the time I actually believed that what we were doing was of benefit to the customer.

Nasty, dirty, scummy bastards. My employers weren't much better.
( insignificantsnivellinglittleturd I Like Peas, Wed 13 Jul 2011, 10:43, 1 reply)

Isn't this
the money Mr Delinquent is now getting back from the bank?

Seems the real winners there are the fucking lawyers.
(username failed moderation, Wed 13 Jul 2011, 13:05, closed)

This wasn't PPI so don't think it would be.
Also, this was 20 yrs ago.
( insignificantsnivellinglittleturd I Like Peas, Wed 13 Jul 2011, 15:06, closed)