That's not far off actually.
I was too moralistic/cowardly to do anything outside of the rules myself so resorted to telling friends in person what to do when their renewals were due (including the direct internal office numbers for discounts). Also had hour-long arguments with team leaders when I thought someone deserved compensating. Loved taking complaints because then I could actually help someone who really needed it.
I really did care about doing the job well to the point where when the car in front of my bf's crashed I was out by the side of the road comforting, getting the kids bottled water from the shop etc. Turned out she was insured with us (like I said, it's a BIG company) and thankfully no injuries so I called the office phone and asked for the claim log number and spoke to emergency recovery to get the car towed. Also explained what would happen in the process of getting her car sorted and what she needed to do. She was very grateful and I really felt useful that day.

.....the guy that crashed into her seemed stunned at her insurance company being on the scene in 30 seconds.
(Gherkinlasagna is probably doing something stupid on, Wed 13 Jul 2011, 21:16, Reply)