Click, click, scream.
Working on a problem caused by a certain company's inability to write software, they asked for a log extract to ignore to make it look like they were doing something about it.

We had been running the system in 'Debug+verbose logging' to try to get to the bottom of this. Policy was to copy the file off the live network onto a standalone PC and open it there to get the relevant bits. I wanted to single-click the file and then CTRL-C CTRL-V. As you do.

Being hassled as I was by some button monkey who had somehow managed to get into the Engineering area I DOUBLE-clicked instead. Cue 3gig of logfile trying to open itself on a live, time critical machine IN NOTEPAD! Understandably, the machine then began declining all other requests made to it ... such as what commercials it should be playing out on several TV channels which had just gone into a break.

Being me, and not wanting to have to make someone else trawl logs for what was, essentially, User Failure on my part I put an entry into the incident report (after cleaning up the mess from all the Ops who had just shat themselves) which basically said 'PEBKAC'.

30 minutes later 'The Suits' arrived, I was taken into the corridor and told (in full earshot of everyone) how I'd just cost £35k in penalty payments, then, I was taken into a side office and ... well, I haven't walked the same since.

Length? Not as long as that verbal reaming seemed!
(Dionysian Aut viam inveniam aut faciam, Thu 25 Oct 2007, 13:51, 1 reply)

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End Process?
(Mousy Tongue ...Generally bemused by life..., Fri 26 Oct 2007, 22:21, closed)