Dog-gonit...
A customer called our office one morning and spoke to Terry, a nice enough bloke who never really got on bad with anyone while he worked there. Terry quickly got the customer comfortable talking to him to find out what they wanted; apparently their dog had chewed through some cabling behind their telly and blew the lot. Terry advised them that their equipment wasn't held under warranty for direct damage and started raising a charged replacement order forthwith.
During this time, one thing our managers have had to drum into us is to try not to leave any gaps in any conversations, so the customer still knows you are there. As Terry is raising the order he asks "By the way, how's the dog?"
"He died" was the response. "Oh....errm...sorry..."
I don't think Terry's raised a quick enough order. Managed to earn himself the nickname "Terry the Dog-killer" though.
( Jeccius Steam Borderlands 2 junkie, Fri 17 Aug 2012, 14:11, Reply)