Scummers
In my mothers case, I've started legal proceedings against them for the cost of a return flight. A once in a lifetime trip ruined by their incompetence - it was over Christmas/New Year, so I assume the minimum wages scrotes at the bank couldn't be arsed to phone her, or indeed, sort it out once they were notified.

Everyone should be accountable for their actions, and as such, morally - if not legally - they owe her a trip to see her old school friends.
(dchurch bah, Sun 7 Mar 2010, 9:13, Reply)