Letters they'll never read"Apologies, anger, declarations of love, things you want to say to people, but can't or didn't get the chance to." Suggestion via reducedfatLOLcat.
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rob, Thu 4 Mar 2010, 13:56)
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Don't just write that letter hereThis kind of behaviour needs to be encouraged from airline staff. A compliment letter sent to an airline is such an easy thing to do, it ensures recognition for the staff concerned and means that this type of treatment is more likely to be repeated in future.
If you do decide to send a similar letter to Southwest, you may want to leave off the bit about Virgin.
(, Tue 9 Mar 2010, 8:21, 2 replies)
Hear hear!(, Tue 9 Mar 2010, 10:36, closed)
and also maybe reword the first line if you are going to be complementing them.
(, Tue 9 Mar 2010, 15:19, closed)
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