Dear John Gavinson* (Neilson Holidays Customer Services)
Thank you for finally replying to my complaint about my holiday in January. However sending me a copy of the terms & conditions associated with my booking hasn't really addressed any of my points.

If you are going to promote yourself as a provider of activity holidays, may I suggest that you offer a baggage allowance that enables customers to get their stuff to their activity holiday. If I had a snowboard made of tissue paper, I may be able to meet your allowance - however it would be shite in the snow.

Could you not apply whatever baggage allowance you deem necessary consistently across all your customers. Seven of us checked in at Gatwick, and more than one of us had an overweight bag, but I was the only one that you tried to sting for £60. (By the way to avoid being charged I just gave my snowboard boots and coat to someone else to hold whilst you weighed the bags, and stuck them back in when I went round to oversize baggae drop-off)

If you can transport 10kg of equipment for £15, why do you want £10 a kg for anything over that? That's just greedy.

And finally, I don't care what your terms say, if I book a holiday 14 weeks before departure it is not a late booking. Not by any stretch of any reasonable persons imagination.

That is all.

(Actually I might send it....)

* name changed to protect the twunkey.
(jono_h, Wed 10 Mar 2010, 13:24, Reply)