Would you like hair with that?
Not really a small victory, but it was the beginning of the "Bring Domino's down one pizza at a time" campaign, which has had a good run and even after four years still dissuades people from risking Domino's.

So a few years ago I moved from Sydney to Melbourne and was catching up with some friends for a few beers. We ordered pizzas from the local Domino's store, one meaty, one veggie.

Halfway through the veggie one I find a stray hair. So we call the store and after much repeating of "It's a fkn human hair" they finally agree to send us out a replacement.

Sulky delivery driver arrives and examines pizza. Complains that we should have called before eating most of the pizza. Well excuse me sunshine but I don't pick around hairy pizza slices deliberately.

After the twunt had gone, we then discovered they'd actually deliberately baked a hair (different colour) into the replacement pizza.

Once i'd settled in Melbourne, I sent the CEO of Domino's Australia a letter, to which i'd sellotaped said hair. A month later I got a letter of apology. With a voucher for two free pizzas - collection only, and the immortal paragraph "you may not feel like pizza so please pass on the voucher to a charitable organisation".

I decided not to wipe my arse on the voucher and post it back to the CEO, but to this day every time anyone has threatened to get Domino's pizza, i've shared my experience and they've called Pizza Hut instead.

That, is my small victory.
(squirrelysquirrel, Fri 11 Feb 2011, 2:16, Reply)