Advice from Old PeopleSometimes, just sometimes, old people say something worth listening to. Ok, so it's like picking the needle out of a whole haystack of mis-remembered war stories, but those gems should be celebrated.
Tell us something worthwhile an old-type person has told you.
Note, we're leaving the definition of old up to you, you smooth-skinned youngsters.
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chthonic, Thu 19 Jun 2008, 16:16)
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having been both ends of the calli always try to be nice, if people were nice to me i sorted threir problems (often on my own time if i wasnt allowed to do it then and there, other times just did it then and there and had the argument with the manager later) if the person on the other end is needlessly stroppy all they end up getting is the standard turnaround times.
now im at the other end of the phone i always ask very nicely, especially so if i need something doing quickly, seems to work most of the time. and if in doubt find out in whatever cheeky and dubious way who their managers manager is and try to phone them direct if it doenst get sorted - this is on the basis that there managers manager is probably of a suitable standing where they are allowed to shout back, so if you need to get shouty thats who to shout at)
and if all else fails use companies house to get home addresses to the directors/ major shareholders of the company and threaten to write to them directly at home, or phone them at the weekend - its amazing what you can get done) just remember the poor person on the end of the phone when you first get through is quite possibly being paid very little to do what is actually a very stressful and sometimes difficult job, they dont deserve shouting at (oooh rant over sorry)
(, Tue 24 Jun 2008, 16:35, Reply)
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