Oldies vs ComputersAs someone who is "good with computers" I get a lot of calls from people who've got problems. Some of them even have problems with their computers.
Back many years ago working for a telecoms company, I was called to a senior secretary who "had put a disk into the drive and couldn't get it out". She had one of the first Mac II machines with two drive slots. But only one drive.
Opening up the case revealed stacks of floppy disks that she'd been posting through the hole in the case for weeks. She'd only decided there was a problem when her boss wanted one of them back...
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chthonic, Fri 22 Sep 2006, 13:58)
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Bad securityPart of the thing with tech support is security. Companies have to be very stringent on this, as big lawsuits can be flung at them if this is cocked up.
Our office has the barely-original "security word" system, which is basically "Can you tell us your security word please?" and if correct we'll blam them through whatever they need. Some of these words can be normal, some date-of-birth, some are like blowjob69.
One OAP rung in, and gave a DOB as his security detail. Making pleasant conversation, I ask if that's the date of his son/grandson or something (as it was fairly recent).
"No, that's the day I put my dog down."
Akwardest 10 minutes of my life.
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Jeccius Steam Borderlands 2 junkie, Mon 25 Sep 2006, 11:37,
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