it certainly varies from place to place, although you will find that managers/supervisors are more invested in their job and more willing to internalise company policies. there are some that are far worse than any front line advisor but as i said before there are plenty of advisors on a trip with their shitty limited power and of course it does vary from person to person.

and yeah, it is irriating to not be put straight through to a manager but ;
a) often it can be sorted by the person you're speaking to and they just haven't been given the chance (this has happened to me loads) and
b) there are 8 managers and about 150 staff so if they talked to every person that demanded to be put through they wouldn't be able to do any managing.
(orestes is shitting in the 1940s, Thu 8 Jul 2010, 23:14, Reply)