You think that's bad? Try It from my end, having to explain very simple concepts to people who assume that because they can't see me they can treat me like shit, or those who think you can phone, leave your phone on hold before any ones picked up then winge that you got hung up on.

The worst are the twats who can't be bothered with a menu, so press one and just expect to be transfered. I'm not a switch board, I don't know exactly which member of staff you were talking too by thier first name and for the love of fuck, when iasi you what softwear is playing up, don't just say the company name, we have many programs, we don't just call one by the company name!
(Mong goose, Tue 13 Jul 2010, 0:17, 2 replies)

Shush it tech-serf.
Put me through to Dave, he knows what I'm talking about.
( stuj (^(^;;^)^) GO TEAM SPIDERS!(^(^;;^)^), Tue 13 Jul 2010, 3:34, closed)

Bollocks, they've hung up on me again.
*Redials*
( stuj (^(^;;^)^) GO TEAM SPIDERS!(^(^;;^)^), Tue 13 Jul 2010, 3:41, closed)

So lets see...
I phone your company to get support, and whilst waiting for a Gods Age for someone to answer I put my own phone on hold to get myself a drink or snack to make myself comfortable but come back to find I've been hung up on. Thanks, now I have to wait even longer all because of some "target". I eventually get through only to be treated in a patronising manner about something I have difficulty understanding. That really makes me feel good about your company, no wonder I'm royally pissed off with you, the unseen monkey at the other end.

And honestly... who DOES like those menus? Starting off with one particularly vague set of options which leads you blindly down the wrong path with no means of return except to hang up and start again blindly down another route.

Who has absolute power? The cnuts who think that call centres are good for anyone - the phone monkeys, the customers, or even for their own bottom line.
(Captain Skippy pooed in a bag and left it on your doorstep, Tue 13 Jul 2010, 7:10, closed)

I like those menus because when used properly they get me through to the right person and thus reduce the time I have to spend on the phone.
You see, I'm not a cunt.
(Vlad the Inhaler forgot his password, Wed 14 Jul 2010, 19:14, closed)

Actually, no
You are.
(Captain Skippy pooed in a bag and left it on your doorstep, Wed 14 Jul 2010, 21:41, closed)