The thing is
no one, at any level, will accept being shouted at by someone who is in the wrong. 999 time out of 1000 you have a bank charge because you fucked up, and you're phoning up cap-in-hand to beg for them to cut you some slack. Shout all you like, they'll just hang up on you. I always did when I worked in a call centre, and continued to do so when I was promoted to a management job. Just pay your fucking bill on time and stop being a baby.
(Vlad the Inhaler forgot his password, Wed 14 Jul 2010, 19:47, Reply)