ISO9002 has struck in Australia too along with the "best practice" bullshit.
I'm past minimum retirement age and have made it clear that if I hear anything from these whackers about something not being in block capitals lor some such frippery I'm out the door. I'm not alone in this from what I hear.

I was not hired to be a typist or worry whether some dickhead thinks there are 26 months in the year. My customers are professionals who don't need to have everything set out for them in insulting detail.
(Redemption blamed it on the Bossa Nova since, Fri 28 May 2010, 13:12, Reply)