
I once tried ordering the service for myself. I gave up after 20 minutes on the phone to a useless sales person.
One of the 'techies' who is supporting the latest product (IP telephony) asked me how to order a book on Amazon last week. I had to talk him through every single mouse click, and he couldn't even type his credit card number correctly. When the service goes live, he will be answering *all* the Tech Support calls from people who can't make their snazzy IP phones work with DSL modems.
For some reason, I get the feeling my company won't last much longer.
( , Wed 8 Sep 2004, 16:46, archived)